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Contact Center Solutions

Now you can integrate voice, e-mail, and web chat channels, while also managing all aspects of your company’s customer interaction. You can start with just one channel, e.g. voice, and then add other channels like e-mail, etc.

Optimize your company’s productivity with virtual fax services that can be accessed anywhere, anytime, without a fax machine, enabling your business to save on fax paper, toner and other maintenance expenses.

Benefits

Flexible

Evolves along with your business

Faster Deployment

Fast and easy implementation

Advanced Routing

Deploy solutions across the entire business

Maximize Value

Now you can deliver consistent, personalized service

Analytics and Reporting

Enjoy the benefits of online monitoring and historical report availability

Features

We work with you in order to understand your particular business needs. Our experts will help you determine the best solutions for your business today and for the future.

  • Online Monitoring – real-time information gives you valuable insight so you can make procedural adjustments as needed
  • Historical Reports – information availability for longer periods of time
  • Interactive Voice Response (IVR) – supports customized announcement and call routing
  • Call Recording – record calls for training purposes and for more effective conflict resolution
  • Remote Workers – optimize your resource allocation with multi-site capabilities
  • Telemarketing – conduct phone campaigns, trend research, and analyze customer acquisition and sales

Why Convergia?

  • Keep everything running smoothly by using Convergia’s strong geographical coverage of network, data center infrastructure and cloud platforms.
  • Know that your business is supported by Convergia’s network professional services and industry expertise.
  • Make sure you reach your business goals by having the ability to measure results.
  • Enjoy the benefits of having access to proven technical experience and expertise in networked IT, along with expert support available 24x7x365.

Why do business with Convergia?

One single bill
International presence
High quality at the right price
Our consultants understand your market and your challenges

Our consultants understand your market and your challenges. Request a specialist

Send us an e-mail or call us toll-free at 1-888-369-3669 and one of our Dedicated Account Managers will contact you to arrange a free on-site review of your telecom services.

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