CloudRecovery Features

Convergia offers multiple solutions which can be individually tailored to your company’s specific needs.

Convergia’s CloudRecovery solutions help businesses seamlessly implement cloud storage infrastructures to support key data protection functionalities including replication, backup/restoration, archiving, disaster recovery, mobility, data availability/security, and elastic capacity. The control panel gives your administrator access to CloudRecovery features and services from any device with an Internet connection. Additionally, our Help Desk support is available 24x7x365.

Back Up and Restore to the Cloud

We restore your data to virtual machines in the Cloud. The restore can be done when a disaster is declared or on a continuous basis (pre-staged). Pre-staging DR VMs and keeping everything up-to-date via scheduled restores is vital in cases where it is imperative that aggressive RTOs are met.

Replication to Virtual Machines in the Cloud

For applications that require aggressive recovery time (RTO) and recovery point objectives (RPOs), replication is the best option for data movement.

High Availability with CloudRecovery Features

Our Tier 3 infrastructure and Class 1 data centers ensure the highest security and levels of availability. Convergia’s facilities have fault-tolerant site infrastructure, along with electrical power storage, with expected availability of 99.995%. Our facilities are superior to customer-based data centers and lower tier data centers for many reasons, including independently dual-powered cooling equipment, multiple independent power distribution paths, dual redundant UPS battery systems, multiple diesel generators (capable of powering the facility for seven days without primary power from utilities), priority contracts for diesel refueling (second only to hospitals, medical centers, first responders, and government agencies), as well as earthquake resistance.

CloudRecovery with Failover

CloudRecovery with Failover gives customers the necessary tools to ensure that mission critical applications remain available during a disaster, whether on-site or larger surrounding area. CloudRecovery focuses on the key servers housing the applications that a business needs in order to survive. Once initiated, CloudRecovery brings a business back up to production mode in Convergia’s Cloud within minutes or hours, as compared to traditional recovery methods that can take hours, days or weeks.

CloudRecovery with Failover – How it Works

Convergia’s servers are provisioned in a shadow or hot standby mode with minimal CPU (Computer Processing Units) or Cores and minimal RAM (Random Access Memory) resources; this keeps costs down. The customer’s on-site primary servers are set to replicate data to the shadow server(s) at a rate determined by the customer that is within the customer’s designated Recovery Point Objective (RPO). The rate at which data can replicate is limited to the amount of bandwidth the customer has assigned for this operation. The majority of customers use a low percentage of their bandwidth for data replication during business hours, and then utilize a higher percentage of the bandwidth during non-peak hours for this purpose. There are situations in which the RPO is extremely high, meaning the business requires that very little data will be lost in the event of an outage and real time replication is needed. In these cases, a separate bandwidth is designated for full time data replications so that there is no impact on their normal bandwidth needs for other operations. As data goes through the shadow server(s), it is stored in Convergia’s SAN environment. All of the data is in the Convergia Cloud, accessible by the shadow servers in the event of a major failure or disaster.

Once it is determined that the customer will failover to Convergia’s CloudRecovery service, either the customer’s IT team or Convergia’s support team logs into the Control Panel and assigns additional computing resources (CPUs and RAM) to the shadow server(s) and moves them into production mode (on average, this can take anywhere from 4- 15 minutes. The next step is to re-point end users to the Cloud by re-pointing the external DNS to Convergia. End users are then able to initiate connections and authenticate using their credentials to the virtual server(s) so that they can log into the system and resume work. End user performance is dependent upon bandwidth connectivity at the remote sites, but once connectivity is established the ability to function is restored.


Convergia’s CloudRecovery (backup only) is an on-demand data storage solution which gives businesses total control over the storage, distribution and retrieval of their data from anywhere, anytime, using our CloudPortal. CloudRecovery offers many benefits, including rapid implementation, elimination of upfront capital expenditures on hardware and ongoing maintenance expenses, as well as the ability to quickly deploy additional storage when needed. This is designed to help businesses easily implement cloud storage infrastructures that support key data protection functionalities such as replication, backup/restore, data archiving, disaster recovery, data & application mobility, data availability/security, and elastic capacity.

Cloud Storage Attributes:

  • Adaptive data storage that expands in real time as needed
  • Enterprise-grade network security levels
  • Predefined storage policies to manage data distribution
  • Pay-for-what-you-use pricing that includes storage capacity, network, and security services
  • 24/7 access to your data, guaranteed with a 100% availability service-level agreement

Advantages of Cloud Storage:

  • Specify location of the data, which impacts  performance objectives and regulatory compliance
  • Avoid upfront capital expenditures for hardware and ongoing operating expenses
  • Additional storage capacity without additional planning or integration
  • Always meet peak demand without over provisioning
  • Supplement your other storage systems for data retention

CloudRecovery with Backup –How it Works

Convergia’s Cloud Engineers work with the customer and their IT support staff to ensure the correct amount of needed backup is determined. Based on the amount of data to be backed up and the bandwidth capacity at the customer’s site, it is then determined whether the backup can be completed in a timely manner over the wire (over the Internet) or if the data needs to be “seeded” and sent directly to the data center for upload by a Convergia Cloud Engineer. If it can be processed over the wire, the Convergia engineer will work with the customer’s IT support staff to establish a connection and start the download. If the data must be sent to Convergia, the customer’s IT personnel will copy the data to a portable storage device, FedEx the device to one of our data centers, and a Convergia engineer will download the data to the NetApp storage gear. Upon completion of the upload into the SAN, Convergia works with the customer to ensure all changed data is successfully cloned from the source to the destination.