How CloudOffice Works
Convergia will engage the customer and their IT support through an in-depth analysis of the customer’s current IT environment. This includes server specifications, applications in use from a server and desktop environment, desktop and laptop inventory, data storage requirements, and connectivity to site locations. Convergia and the customer will then review the analysis and map out a mutually agreed upon migration and training plan.
Convergia provisions the users and services in the virtual environment and sends user credentials accordingly as needed. Upon receipt, end users install the Citrix receiver on their desktop/laptop/thin client/tablet/etc. and access the virtual environment via an Internet session. The desktop needs to be customized just as if the end user had been provided with a new workstation. The end user is now able to access preloaded applications and work as though they were working on their physical laptop except their data is not yet available. End users can then copy and paste their data from their physical desktop to the virtual desktop and resume working as usual.
After all users are set up in their virtual desktops, the customer and Convergia will determine a “go live” date when the customer’s email will be redirected to the Convergia mail server and all email data will be migrated to the new server. Convergia offers professional services to migrate customer data and provides a Cloud Concierge service for setting up end users.