CloudOffice Tech Specs

Convergia’s CloudOffice infrastructure is designed with the intention of supporting hundreds of thousands of users, as shown in the Tech Specs below. Its modular and portable design gives engineers the flexibility to build a powerful and robust platform under which large volumes of organizations can operate harmoniously, yet independently, using a single set of resources.

CloudOffice Tech Specs

  • No setup fee
  • Easy-to-use Web interface
  • Superior customer support 24x7x365
  • Per user minimum for a dedicated server is 5 users
  • Each additional server is $195 per month for 2 CPU/4 GB RAM
  • For additional programs such as Adobe, Microsoft Visio, Microsoft Project, etc., contact Convergia Sales

There are several layers to our CloudOffice platform, most of which share a common genome with our CloudDesktop product set. Convergia’s CloudOffice infrastructure is comprised of the following layers from hardware to presentation:

Application Orchestration: XenApp 6.5, ThinApp, and Numecent

Convergia employs several tools for application management, including XenApp application and desktop orchestration, as well as ThinApp and Numecent application packaging delivery platforms. For desktop access we use Citrix ICA protocol, which provides a premium end-user experience at just over 100kbps of network utilization. XenApp lets us efficiently manage large application presentation farms. Citrix offers its own packaging solution which we use for streaming various applications best suited for this utility. ThinApp and Numecent offer a more robust, in-depth packaging solution and include the ability to sandbox the “appdata local” folder and other folder data locations. Numecent takes it even further by intercepting system calls and integrating applications at the kernel level.

Applications: Word, Excel, Outlook, PowerPoint, Acrobat, and more

The purpose of all these layers is for hosting and maintaining the application layer. Convergia’s default CloudOffice package comes with Microsoft Office 2013 Standard. CloudOffice also includes all the add-ons typically needed for a traditional Windows experience such as Java, Flash, Silverlight, AV and AM protection. We can package complex applications with in-depth licensing procedures for a much wider variety of applications to be integrated into our environment. This will soon also encompass plug-in streaming on a per-user basis, yielding a truly emulated workstation environment.

Physical Hardware: Blade servers, 10Gb fabric interconnects, border routers, SAN arrays

  • Blade Servers: The majority of our infrastructure runs on Cisco UCS Blade Chassis. Cisco’s unified computing solutions provide the control needed for operating an enterprise-grade environment while still allowing enough flexibility to introduce different hardware vendors down the line as the hardware market grows and evolves. The CloudOffice cluster runs on dual octo-core Intel Xeon processors with a minimum of 256GB of RAM per blade.
  • Fabric Interconnects: Our infrastructure is tied together with Cisco 10 gigabit fabric interconnects, specially designed for the purpose of tying high performance computing systems together. These are all managed through the Cisco UCS Manager, and by hand from a command line interface when necessary. Careful planning by our certified and experienced architects ensures that utilization never exceeds 80% of network capacity or any other resource, so there is always ample capacity for all of your applications.
  • Border Routers: We use Cisco routers as gateways into our infrastructure. Our border routers are specifically configured and templated for later use with the specific purpose of ensuring efficient communication, as well as preventing and neutralizing a variety of possible attacks.
  • SAN Arrays: Convergia’s storage infrastructure is built on NetApp controllers and storage shelves. NetApp’s innovative system ensures the highest performance level available, by managing its own filing system and offloading administrative functions onto the SAN, thus freeing up compute on the remainder of the infrastructure. We use SATA, SAS, and SSD storage platforms so our customers can choose the solution that best fits their applications. CloudOffice runs entirely on SATA which provides more than enough bandwidth for the application demands of these products.

Virtual Hardware: VMware hypervisor

VMware is dominant in the industry with its performance, flexibility, and intuitive management system that is continually updated. VMware meets and exceeds our needs for a reliable and intelligent virtual server management system, while giving us the ability to set reservation pools for dedicated performance or releasing your organization into our load-balanced public resources cluster when high demand is placed on the system.

Operating Systems: Windows Server 2008 R2 operating systems

The Windows operating systems revolutionized the computing industry over 20 years ago with the graphical user interface being deployed in an enterprise solution for business. To this day, Windows is a common medium where users feel comfortable. By using Windows operating systems, we can ensure compatibility with the majority of enterprise application systems. Windows is already designed and built to provide a secure and reliable enterprise-grade experience, while offering tools that ensure maximum productivity.

How CloudOffice Works

Convergia will engage the customer and their IT support through an in-depth analysis of the customer’s current IT environment. This includes server specifications, applications in use from a server and desktop environment, desktop and laptop inventory, data storage requirements, and connectivity to site locations. Convergia and the customer will then review the analysis and map out a mutually agreed upon migration and training plan.

Convergia provisions the users and services in the virtual environment and sends user credentials accordingly as needed. Upon receipt, end users install the Citrix receiver on their desktop/laptop/thin client/tablet/etc. and access the virtual environment via an Internet session. The desktop needs to be customized just as if the end user had been provided with a new workstation. The end user is now able to access preloaded applications and work as though they were working on their physical laptop except their data is not yet available. End users can then copy and paste their data from their physical desktop to the virtual desktop and resume working as usual.

After all users are set up in their virtual desktops, the customer and Convergia will determine a “go live” date when the customer’s email will be redirected to the Convergia mail server and all email data will be migrated to the new server. Convergia offers professional services to migrate customer data and provides a Cloud Concierge service for setting up end users.