CloudOffice FAQs

CloudOffice is an all-encompassing Cloud solution for small and medium-sized businesses.

What’s the difference between CloudOffice and a regular desktop?

Convergia’s CloudOffice replaces a client’s physical IT infrastructure by moving all the customer’s applications to the Cloud. This eliminates the need for the customer’s IT team to maintain and support the physical hardware. We can also package your business applications and add them to your CloudOffice. Your employees will be working in an enterprise-grade environment that is controlled and monitored 24x7x365. Additionally, all data is securely backed up in the Cloud. CloudOffice gives you the solutions and support that enables mobile collaboration with any device, using any app, from anywhere, anytime.

What does CloudOffice include?

CloudOffice includes a virtual desktop environment with 1 CPU/4GBs RAM, as well as applications like Microsoft Office, Microsoft Exchange, unlimited bandwidth within the data center, and unlimited document storage.

How do we move everything to the Cloud?

You can research and execute your own migration plan or we can handle everything for you. We have all of the tools and resources necessary to move your current mail to our environment seamlessly, with little to no effort on your part.

How do know my data is secure?

Convergia ensures the highest possible protection for your data and information. Our data centers hold your sensitive information with safe, encrypted levels of storage in our SAS70, SSAE 16 Tier 3, Class 1 Data Centers.

How does the setup of CloudOffice work?

At the infrastructure level, CloudOffice is fully backed by Active Directory architecture in order to simplify the deployment of user accounts. Our front-end control panel gives even non-technical clerical and HR workers the ability to spin up user accounts and provision users with a Desktop, Mailbox, Applications, and File Permissions using a simple “next, next, finish” procedure. Built upon the same technology as our CloudDesktop platform, rich HD graphics, and a seamless end user experience are some of the benefits of our CloudOffice product offering.

What is the ideal size customer for CloudOffice?

10 or more users – no maximum.

What about licensing fees?

All licensing is included for the applications within CloudOffice. Other applications may be added into the virtual desktop environment at the customer’s request. The customer is responsible for providing licensing for any additional applications.

Can I run CloudOffice from any device?

Yes, all devices that connect to the internet and support the Citrix receiver (via desktop browser or downloadable App – i.e. Apple App Store or Google Play Store) can run CloudOffice.

What are the CloudOffice requirements?

CloudOffice is a fully functioning, stable desktop that replaces physical hardware. All that is needed for running CloudOffice is a stable internet connection with at least 100 kb/user.

Can I run CloudOffice on a thin/zero client?

Yes, any device that can connect to the internet can run CloudOffice.

How much document storage does CloudOffice offer?

CloudOffice includes unlimited storage* within the virtual environment.

*Unlimited storage is based on an average amount of user data which is capped out at 50 MB/user. Storage can be pooled within an organization.

What if I have additional apps not included in CloudOffice?

Convergia can virtualize nearly any business application on the market. If you have a specific application you want in your virtual environment, just ask. (Note: User is responsible for any additional licensing with applications virtualized for CloudOffice.)