CloudMail Tech Specs

Exchange 2013 helps protect both your data and messaging system. Please review the CloudMail Tech Specs to find out more. Exchange 2013 includes:

  • Automatic encryption at both channel and message levels in order to help control access to data and ensure trusted communications both inside and outside the network
  • Multi-layered anti-spam filtering comes with continuous updates to fend off increasingly sophisticated spam and phishing threats
  • Leading anti-virus solutions integrated throughout the Exchange 2013 network to protect against malware

Advanced Email Security

Encryption

  • Intra-organizational: By default, all channels used for transmitting messages within an organization are automatically encrypted. Transport Layer Security (TLS) encryption is used for server-to-server traffic, while Secure Socket Layer (SSL) is used for client access traffic (Outlook Web App and Exchange ActiveSync).
  • Inter-organizational: For mail sent outside the organization, Exchange 2013 automatically establishes secure connections with SMTP hosts supporting TLS encryption. Exchange 2013 also supports mutual TLS authentication (where a server verifies the identity of another server by validating a certificate). Messages that have successfully traveled over the secured path from an authenticated sender are then shown to users as Domain Secured in Outlook and Outlook Web App.
  • IRM Support: When used with Active Directory Rights Management Services (AD RMS), Exchange 2013 enables users to compose, read, and reply to IRM-protected messages using Outlook Web App and Exchange ActiveSync. Exchange 2013 also lets an authorized administrator or user to create policies that automatically apply IRM protection to email (including Office and XPS attachments) using transport rules. Additionally, IRM-protected messages can be searched, filtered and decrypted for journaling purposes.
  • S/MIME Support: Secure Multipurpose Internet Mail Extensions (S/MIME) allows users to send signed and encrypted email to one another from a variety of devices, including Outlook, Outlook Web App, and Windows Phone using Exchange ActiveSync.

Anti-spam

  • Edge Transport server role: The Edge Transport server is deployed as a stand-alone server at the network perimeter, handling all Internet-facing mail flow. It has built-in anti-spam agents and runs anti-virus solutions.
  • Safe List aggregation: Exchange 2013 collects data from users’ anti-spam Safe Recipients Lists, Safe Senders Lists, and Blocked Senders Lists, and then avails this data to the anti-spam agents. This lowers the amount of false-positives and yields more aggressive filtering.
  • Anti-spam filtering agents: The Edge Transport server role includes a tiered system of anti-spam filtering agents at connection, sender, recipient, and content levels. Administrators can specifically tailor each agent and incorporate real-time block and allow lists. Exchange 2013 also includes support for Sender ID, which verifies email addresses and prevents phishing scams. In addition, an administrator can filter and strip Microsoft Office system files, in order to protect against worms delivered via email.

Anti-virus

  • Anti-virus scanning: Exchange 2013 is the only leading messaging solution providing multiple scanning engines in a single solution. Multiple-engine scanning is proven to achieve faster detection rates of new threats than single-engine solutions (AV-Test.org).
  • Anti-virus integration: Leading anti-virus solutions including Forefront Protection 2013 can be integrated at both the SMTP and routing levels of the Edge and Transport servers. In addition, solutions can be directly installed on mailbox servers using the advanced Virus Scanning API (VS API), which helps in preventing viruses that evaded scanning or entered the network via PCs or other devices without anti-virus software installed.
  • Anti-virus stamp: Each scanned message is stamped with an Anti-virus Transport Stamp, thus ensuring that if a message is scanned once at an Edge or Hub server it does not need to be scanned again later in the pipeline, making virus scanning more efficient.
  • Edge Transport rules: As a reactive defense mechanism, Edge Transport rules provide a layer of protection before anti-virus signature updates become available. Administrators can filter on known text patterns in malware carriers and drop the connection.

Outlook Web App

Exchange 2013 and Microsoft Outlook Web App deliver a rich, familiar web-based email experience, enabling you to:

  • Access email, voice mail, instant messages, and SMS text messages directly from your inbox using any major web browser (Internet Explorer, Safari, Firefox, and Chrome)
  • Use Conversation View to see messages in context, thus making it easier to manage email more efficiently
  • Share your calendar both inside and outside the organization
  • Check other users’ availability and select the best mode of communication accordingly, whether email, instant message, or SMS Familiar Features

CloudMail Tech Specs: Familiar Features

  • Filter: Filters are now easier to apply from a convenient drop-down menu with common options.
  • Nickname cache: The nickname cache helps users address email more quickly by providing a suggested name list as they type. The nickname cache combines all recent recipients of email from Outlook Web App and Outlook Mobile.
  • Conversation view: Conversation View enables users to quickly identify the most recent messages and related responses. Conversation View is always preserved, even if individual email messages are located in different folders in the mailbox. By treating an entire group of messages as a single conversation, they can be managed, ignored, moved or deleted as a whole.
  • MailTips: Warns users before they do something they shouldn’t, like sending a message outside the organization to a large distribution list, to someone who is out of the office, with attachments that are too big to deliver, etc.
  • Search: Users can specify filtering criteria and quickly find the messages. Favorite searches can be saved and accessed at the click of a mouse, providing faster access to information.
  • Single page of messages: Users can scroll through every message without having to advance though pages, enabling them to more efficiently access messages and scan conversations to find the communications they are looking for.

Universal Inbox

  • Voice mail preview: Speech-to-text previews of voice mail messages let users read voice mail without calling in or having to listen to the whole message. This enables users to get voice mail even if they are in a meeting or otherwise unable to call in to the phone system.
  • SMS sync: Incoming messages sent via Exchange ActiveSync to the user’s mobile device will be seen in the usual SMS message location on their phone as well as the email inbox in Outlook Web App.
  • View/Set Status: In the Outlook Web App, colorful indicators in the contact list let users know if contacts are available to chat or not. Outlook Web App users can set their own status so other users on the network know if they are available to chat.
  • Instant messaging (IM): Administrators can connect Outlook Web App to Office Communications Server, thus allowing users to see others’ current statuses and determine the best method for getting a fast response when needed.

Web Enhancements

  • Calendar sharing: Outlook Web App lets users share calendars inside and outside the organization. Multiple calendars can be viewed side by side in Outlook Web App and       the Scheduling Assistant can arrange for meetings with people whether inside or outside of the organization.
  • Calendar publishing and printing: Exchange 2013 and Outlook Web App lets users publish their calendar for anonymous access. Users can also print out a calendar showing day, week or month view.
  • Themes: Users can select from 27 built-in themes, and organizations can create custom themes to strengthen their brands or customize parts of the user experience.
  • Optimized user interface: Outlook Web App makes better use of smaller device screens, from easier button access to optimal display of message information. Users with larger monitors will benefit from these new optimizations as well, and enjoy a better Web-based email experience.
  • Multiple browser support: Users get the same great Outlook Web App experience within Internet Explorer 7 and later, Firefox 3 and later, Safari 3 and later, and Chrome 1 and later.

Mobile Email with Exchange ActiveSync

Exchange 2013 supports a comprehensive mobile experience delivered by Exchange ActiveSync:

  • A truly universal inbox on your mobile device can include email, voice mail, rights-protected messages, calendar requests, RSS feeds, saved instant message conversations, and more
  • Over-the-air sync on hundreds of compatible devices, keeping email, contacts, and calendar up to date on an ongoing basis
  • Gives greater control over device access, with policy support and allow/block/quarantine lists, including exceptions created at individual user levels
  • No need to purchase or manage a separate system or buy additional licenses for mobile access, as everything is included with Exchange 2013

Microsoft has also created the Exchange ActiveSync logo program to give customers and IT pros seamless setup, support, and use of qualified devices. More details about the program can be found on TechNet.

Efficient Interface

  • Conversation View: The new Conversation View lets users easily identify the most recent messages and related responses. By treating multiple messages as a single conversation, they can be managed, ignored, moved, and deleted as a whole versus having to address each email individually.
  • Free/Busy Lookup: Exchange ActiveSync lets users to look at a contact’s calendar availability.
  • Nickname cache: The nickname cache provides a suggested name list as a new email address is typed, thus saving time and increasing accuracy/efficiency.
  • Reply state: Users can see if they have replied to or forwarded an email, simply by checking the reply state icon next to the message (even if they replied from Outlook or Outlook Web App).
  • New user interface: Advanced features are easier to use and more accessible than ever. With a new, touch-friendly interface, users can easily delete, mark as read and flag messages.

Unified Inbox

  • SMS sync: Exchange ActiveSync lets users send and receive SMS text messages from Outlook 2013 and Outlook Web App. Incoming messages, sent via Exchange ActiveSync, will be seen both in the usual SMS message location on the user’s mobile phone as well as the email inbox in Outlook 2013 or Outlook Web App.
  • Unified Messaging Card: Users can access their office voice mail in more situations with speech-to-text previews right from their mobile phone. Users can click one button to play a voice mail message, or another to return the call.
  • Global address list photos: Exchange ActiveSync lets users see a picture of the person who sent an email.
  • Voice mail preview: Speech-to-text previews of voice mail messages let users read voice mail without calling in or having to listen to the whole message. This enables users to get voice mail even if they are in a meeting or otherwise unable to call in to the phone system.

Managed Flexibility

  • Installable client: All the latest features of Exchange are available to any mobile device running Windows Mobile 6.1 or Windows Phone 6.5. Users can download an update to Outlook Mobile enabling their existing devices to take advantage of all the benefits in the latest version of Exchange ActiveSync.
  • Allow, block and quarantine control: Administrators can control which phones can connect to Exchange by creating block/allow lists for devices that connect using Exchange ActiveSync. Using a Web-based interface, IT Administrators can create approved device lists for their organization while also blocking any unauthorized device(s). Exceptions may be set at individual levels. Any devices not listed in the block or allow lists can be quarantined, enabling administrators to decide later if they should be allowed to connect. In Exchange 2013 SP1, a new Web-based user interface makes administering this feature easier.
  • Rights-protected messaging: Information Rights Management (IRM) protection allows users and administrators to control who sees messages and what can be done even after messages have been sent. All IRM policies are available through Exchange ActiveSync, so that IRM protection can be used even when users are not at their desktop computers.

Email Archiving and Retention

Exchange 2013 offers searchable, legally-compliant email archiving for all users:

  • Users can easily access their own email archives within their Inbox
  • Automatic archiving eliminates the need to monitor user archiving
  • Easy to search across multiple end-user mailboxes at once

Simplified Archiving

  • Personal Archive: Personal Archive is a specialized mailbox that appears alongside the primary mailbox folders in Outlook or Outlook Web App, giving users direct access to archived email. Users can search both their Personal Archive and primary mailbox using Outlook or Outlook Web App. Email items from the primary mailbox can be automatically offloaded to the Personal Archive through retention polices, and administrators can also import historical email data from .PST files directly into Exchange.
  • Retention policies: Retention polices can be configured by the Exchange administrator and are displayed in Outlook 2013 inside each email along with a header stating the applied policy and delete date. There are two types of policies available to users: delete policies and archive policies. Both types of policies can be combined on the same item or folder. For example, an email can be tagged so that it is automatically moved to the Personal Archive in 15 days and deleted within 45 days. Administrators can also use archive policies to control when messages are automatically moved from a primary mailbox to the Personal Archive.

Faster Delivery

  • Legal hold: Legal Hold enables the preservation of a user’s edited and deleted mailbox items. Legal Hold can be set individually or across the enterprise. They can also be set for a specific time period. Legal Hold also includes an option to automatically alert a user that a hold has been placed on their mailbox.
  • Multi-mailbox search: Multi-Mailbox Search enables search of mailbox items, including email, attachments, calendar appointments, tasks and contacts. Exchange also indexes a long list of attachment types as well as Information Rights Management-protected content. Multi-mailbox search works simultaneously across primary mailboxes, Personal Archives and recovered items with an easy-to-use, Web-based console. Advanced filtering capabilities include sender, receiver, message type, sent/receive date and cc/bcc, along with Advanced Query Syntax (AQS) support.
  • Role-based access control: Administrators can grant users individual rights to perform multi-mailbox searches and other role-specific tasks.

Mailbox Resiliency in Microsoft Exchange

Exchange 2013 offers improved storage performance and added resiliency features:

  • Significantly improved uptime through sub 30-second failover times and ability to switch between database copies when disks fail.
  • Capability to configure a database availability group of up to 16 mailbox servers for automatic, database-level recovery from failures.
  • Ongoing access to communications, even when a mailbox is being relocated via Online Mailbox Move feature
  • Access to use larger and less expensive disks for Exchange storage.

Enhanced Availability

  • Database availability group: This set of mailbox servers implement continuous replication to update database copies, manage failures that affect individual databases, and provide automatic recovery from a variety of failures on the disk, server, and data center levels.
  • Database-level failover: A database-level disruption (e.g. a disk failure) no longer affects all users on a server. Because there is no longer a strong tie between databases and servers, it is easy to move between database copies if disks fail. This, coupled with faster failover times (as little as 30 seconds), significantly increases overall uptime for your business.
  • Improved site resilience: Exchange Server simplifies the process of extending data replication between data centers for site failover, and can be used to manage both on-site and off-site data replication and mailbox servers. Log files can be encrypted for greater security, and can be compressed for faster transmission time and lower network bandwidth usage.
  • Transport resiliency: Transport servers in Exchange 2013 feature built-in protection against the loss of message queues due to disk or server failure. Servers retain a “shadow” copy of each mail item after it is delivered to the next hop inside your organization.
  • Build-in mailbox recovery: Your organization can rely on the Exchange 2013 high availability infrastructure (which can provide up to 16 replicated database copies) rather than tape backups to recover from failures, thus reducing operating costs.

Improved Administration

  • Easier deployment: Add high availability to your Exchange environment after deployment, without having to re-install Exchange. For smaller sites, you can deploy a simple two-server configuration that provides full redundancy of mailbox data along with Client Access and Hub Transport roles.
  • Integrated administration: All aspects of high availability administration are handled within Exchange, making your environment easier to manage.
  • Online move mailbox: Administrators can move mailboxes between databases without taking users offline. Users can connect to their mailboxes as well as send and receive mail even while the move is taking place. This gives administrators the flexibility to perform system maintenance during business hours instead of during nights and weekends.
  • Single item restore: Administrators can control how long deleted and edited email is kept in the Recoverable Items Folder and accidental deletions can be recovered without the affected email message having to be restored from a backup.

More Storage Flexibility

  • Storage IO reductions: Exchange 2013 yields up to a 70 percent reduction in disk IO over Exchange Server 2007 and a 90 percent reduction in disk IO over Exchange Server 2003. As a result, more disks meet the minimum performance required to run Exchange, and your storage costs are reduced.
  • Optimizations for SATA: IO patterns are optimized so that disk writes do not come in bursts. This removes a barrier that in the past had limited the use of Serial Advanced Technology Attachment (SATA) hard disk drives.
  • Automatic page restore: Exchange 2013 offers better resiliency. When minor disk faults cause corruption, Exchange can automatically repair the affected database page by using a copy of the database that is configured for high availability.
  • JBOD support: Exchange 2013 can be deployed with up to 16 replicated copies of each mailbox database. With fast database-level failover, administrators can swap failed drives with minimal impact to users. Application-level redundancy features allow RAID-less (JBOD) storage configurations to be used, thus resulting in considerable cost savings.

Email Information, Protection, and Control in Exchange 2013

Exchange 2013 can automatically inspect email and apply appropriate controls in order to prevent unauthorized and accidental distribution of data:

  • Automated alerts remind users about potential data risks or policy violations without restricting delivery.
  • Rules can be configured to block, re-route or modify messages as appropriate.
  • Additional transport rules are available, such as the ability to send a message for review before delivery and protect messages with Information Rights Managemen (IRM).
  • Support for IRM allows systems to search, journal and apply anti-virus and anti-spam filtering to IRM-protected messages.

Policy Management

  • MailTips: Automated alerts may be added to messages before they are sent, in order to prevent accidental delivery or policy violations. For example, MailTips will generate an alert if the sender is about to send a message to a large group or reply-all to a message on which the sender was blind carbon copied (Bcc’d). MailTips also provides alerts when the recipient is external, moderated or restricted. MailTips are available in both Microsoft Outlook Web App and Microsoft Outlook 2013. Custom MailTips can be created in order to remind users about any policies or special processes which must be followed before sending messages.
  • Transport rules: Policies can be created to automatically inspect content and apply controls to all messages passing through an Edge Transport or Hub Transport server, using a set of conditions, actions and exceptions. Messages can be modified, encrypted, redirected, or blocked based on transport rule conditions, which can be configured by administrators or delegated users. Transport rule actions can be triggered by a wide range of conditions, including specific senders, recipients, distribution lists, keywords, and regular expressions (e.g. common patterns like credit card or social security numbers). Transport rules can also be created based on the contents within an Office attachment, a user’s Active Directory attributes (such as department, country, manager, etc.) and multiple message types (auto-replies, calendaring, etc.)
  • Dynamic signatures: Transport rules can be used to automatically apply a signature to the bottom of an email based on the sender’s Active Directory attributes, and can also be configured to apply rich, HTML signatures with specific fonts, company logos, and more.
  • Moderation: Transport rules can be used to re-direct mail to a manager or chosen moderator, who can review and then approve or block the message.
  • Message classifications: Transport rules can be used to apply a message classification describing the intended use or audience of a message (such as Attorney-Client Privileged). Transport rules can also be used to check messages that are manually classified by users. If the message does not meet the conditions of the classification, an action can be applied to block, encrypt, redirect, etc.

IRM Policies

  • Transport Protection Rules: When used with Active Directory Rights Management Services (AD RMS), Transport Protection Rules enable an administrator to automatically apply Information Rights Management (IRM) protection to email (including Office and XPS attachments) after a message is sent. This provides persistent protection to the file no matter where it is sent and prevents forwarding, copying, or printing depending on the set of AD RMS Policy Templates available from the AD RMS deployment.
  • Outlook Protection Rule: Outlook Protection Rules automatically trigger Outlook to apply an RMS template based on sender or recipient identities, before the message is sent. Outlook Protection Rules may be configured enabling users to turn off protection for less sensitive content. Because the messages are protected prior to being sent out, an organization can block third-party service providers or onsite Exchange administrators from viewing sensitive content that is sent between employees.
  • Protected voice mail: Exchange Server 2013 uses AD RMS to apply Do Not Forward permissions to voice messages that are designated either by the sender (by marking the message as private) or by administrative policy. This prevents the forwarding of protected voice messages in a playable form to unauthorized persons, regardless of which mail client is used.

IRM Support

  • IRM in Outlook Web App: Users can write, read, and reply to IRM-protected messages natively, just as they would in Outlook. IRM- protected messages in Outlook Web App can be accessed through Windows Internet Explorer, Firefox and Safari (without any plug-ins required) and includes full-text search, conversation view, and preview pane. With additional support for WebReady Document Viewing, users can access protected attachments without having to install or start the associated application (e.g. Word, PowerPoint, Acrobat, etc.).
  • IRM in Exchange ActiveSync: Windows Mobile 6.1+ users can enjoy IRM support features in Exchange 2013 without having to tether their devices. In addition, administrators can enable and disable IRM in Exchange ActiveSync on a granular, per-device or user basis.
  • Transport decryption: This lets transport agents access IRM-protected messages in order to filter content, apply transport rules, scan for viruses and spam, and perform other vital functions. After they have reviewed and made any modifications to the message, it is then re-encrypted prior to delivery. Transport decryption can also be used with journaling to ensure that journal reports sent to journal mailboxes or third- party archives will contain a decrypted (clear-text) copy of IRM-protected messages, including Office and XPS attachments, which enables the indexing and searching of IRM-protected messages (e.g. for legal discovery and regulatory purposes).
  • IRM search: Exchange 2013 can index and search IRM-protected messages, including headers, subject, body, and attachments.

Voice Mail with Unified Messaging in Microsoft Exchange

Unified Messaging in Exchange 2013 saves money and time while simultaneously providing convenient voice mail message access:

  • Voice mail and email messages are consolidated into a universal inbox
  • Voice mail preview lets users read voice mail messages
  • Customized greetings and call transfer options are available, in order to lower the chances of missing an important call
  • No need to buy or manage a separate voice mail system

Accelerated Voice Mail

  • Voice mail preview: Exchange 2013 creates text versions of voice mails that are delivered along with an MP3 to a user’s inbox. If the text voice mail previews are opened using Microsoft Outlook 2013, they become “actionable.” Recognized names, contacts and phone numbers are identified with icons that can be used for calling a number, sending an email or adding someone to a contact list.
  • Outlook voice access: Users control their inboxes with with a telephone keypad or voice activated input, thus having access to their mailbox even when they are away from a computer or Internet-connected device.
  • Message Waiting Indicator (MWI): Users are notified of the presence and number of new or unread voice mail messages on their supported desk phone, and can configure their mobile phone for receiving voice mail previews via SMS.

Customizable Controls

  • Protected voice mail: Exchange 2013 gives more control over who can access voice mail content and operations that may be performed. Using Active Directory Rights Management Services, Exchange can apply Do Not Forward permissions to voice messages as designated by a sender (by marking the message as private) or by administrative policy. This option improves security by preventing the forwarding of protected voice mails in a playable form to unauthorized persons (regardless of mail client).
  • Auto Attendant: Unified Messaging Auto Attendant makes it easy for callers to find the right person, by using the telephone keypad or voice prompts to navigate the menu structure, locate and call a user. Auto Attendant lets you create custom menus, compose informational greetings, and enable external users to call the operator.
  • Call Answering Rules: Unified Messaging gives users more control over how calls are handled. Call Answering Rules offer the option of custom greetings, Find-Me, and call transfering.

Email Management Tools in Exchange

Exchange 2013 gives more control and enables your help desk to be more efficient:

  • Delegate permissions to responsible users based on job function
  • Exchange management interface (tasks such as multi-mailbox searches don’t need to be completed by IT personnel)
  • Users can manage distribution lists, track messages, and edit personal information (thus reducing help desk inquiries)

The Exchange environment can be managed remotely via the new Web-based Exchange Control Panel (ECP), or the improved PowerShell 2.0 (also known as Remote PowerShell)

Simplified Task Delegation

  • Role-based access control: Administrators can delegate tasks to users, with permissions based on the tasks to be performed.
  • Moderated distribution groups: A moderator can be chosen to regulate the flow of messages sent to a distribution group so that messages are reviewed and approved before being delivered. This helps prevent inappropriate or frivolous email “blasts” from being delivered to large audiences.

Convenient Self-Service

  • Exchange control panel: Self-service capabilities and delegated administration tasks are accessible via a Web-based management portal which enables users to perform common tasks without needing to call the help desk.
  • Distribution group management: Users can create and delete distribution groups, as well as manage memberships and ownership—all from an easy-to-use, Web-based interface. This helps users become more productive and lowers the amount of help desk calls.
  • Message tracking: Using a Web-based interface, users can track delivery receipt information for all messages, thus reducing the frequency of one of the most common help desk calls.

Deployment Flexibility in Microsoft Exchange

Whether deployed on-site, in the cloud, or in a combination of the two, Exchange 2013 lowers costs with tools that simplify the process:

  • Lower storage costs with additional storage architecture choices in on-site deployments
  • Hardware virtualization consolidates under-utilized physical servers in on-site deployments
  • Deployment is simplified with custom instructions for installing or upgrading to Exchange 2013
  • Migrations can be completed during normal business hours without the need to take users offline

Downtime Minimized

  • Online move mailbox: Move mailboxes between databases without the need to take users offline. Users can connect to their mailboxes and send and receive mail while the move is taking place, thus reducing downtime while administrators perform system maintenance during business hours, instead of nights and weekends.
  • Outlook Autodiscover: Exchange 2013 supports automatic configuration of Outlook mail profiles. Users do not need to know the name of their mail server to set up an email profile; when connected to the corporate network, users don’t have to enter any information, as their domain credentials are used in order to automatically create a complete mail profile. Users connecting remotely using Outlook Anywhere (formerly known as “RPC over HTTP”) only need to provide their user name, email address and password.

Proactive Troubleshooting

  • Exchange Best Practices Analyzer: The Exchange Best Practices Analyzer examines an Exchange organization for potential problems or discrepancies that could trigger service outages or reliability problems. Performing more than 2,000 checks and updating via XML, the Analyzer supplies warnings and error messages to the administrator along with information on how to address any potential problems.
  • Exchange Remote Connectivity Analyzer (ExRCA): ExRCA is a web-based diagnostic tool which identifies the point of failure for Internet-based Exchange Server client connectivity scenarios, by simulating the activities a client must be able to perform and then determining the point of failure. In many cases, ExRCA can point out known configuration issues and provide suggested steps for resolution. Connectivity testing across the Internet (from outside your organization) is performed by a website hosted in a Microsoft data center.
  • Exchange Deployment Assistant: The Exchange Deployment Assistant is a Web-based resource that generates custom instructions for installing or upgrading to Exchange 2013. This is useful for organizations deploying a new installation of Exchange 2013 and those upgrading from Exchange 2003 or Exchange 2007.

Management Efficiency

  • Server roles: Exchange 2013 uses the role-based architecture introduced with Exchange 2007. Server roles organize Exchange 2013 services and features into preset server configurations.
  • Exchange federation: Using the Microsoft Federation Gateway, Exchange 2013 lets organizations work with external partners in a secure environment, with flexible cross-premises scenarios that support federated message delivery, calendar sharing, and more.
  • More flexible deployment topology: For small or medium-sized businesses with a limited number of mailboxes, an administrator can install all the required roles on one physical server. For a large enterprise with tens of thousands of mailboxes, the administrator can deploy each role on a separate server or multiple servers per role, in order to foster improved performance and fault tolerance.
  • Better hardware utilization & scalability: Each server role installs only the binaries and services needed for performing a particular feature set. Configuring a server with just one or two roles reduces memory, computer processing unit (CPU) and disk space requirements for the server, while also reducing the server’s attack surface.
  • Easier maintenance: Upgrades, patches, hot fixes and other server changes which could otherwise cause server outage can be isolated to one server role, thus reducing maintenance downtime and lessening user impact.
  • Easier installation: Preset server configurations simplify installation by enabling the mail server to perform role-specific configuration tasks.

Flexible & Scalable

  • 64-bit architecture: 32-bit email servers are limited to 4 gigabytes (GB) of memory per instance of an application, which restricts the ability to meet growing demands in an affordable manner. Exchange 2013 is built on 64-bit architecture, expanding addressable memory to 16 exabytes (EB) (16 billion GB), thus significantly improving performance and increasing capacity. The larger memory cache available on 64-bit systems dramatically reduces disk drive IO requirements. By reducing IO, Exchange 2013 makes better use of existing storage systems and provides the option of using low-cost storage systems (e.g. Direct Attached Storage (DAS) and desktop-class storage) even in demanding enterprise environments.
  • IO reductions: Exchange 2013 delivers up to a 70 percent reduction in disk IO compared to Exchange 2007 and a 90 percent reduction in disk IO as compared to Exchange 2003. Thus, more disks meet the minimum performance required to run Exchange, which in turn lowers storage costs. Also, IO patterns are optimized so that disk writes are less “bursty” and more suitable for SATA disks.
  • SATA & JBOD optimization: Exchange 2013 provides additional options to the Exchange storage choice menu, including the (SATA) hard-disk drives and configurations which can eliminate the need for RAID configurations. Exchange 2013 offers users larger mailboxes at a lower cost, without any system availability tradeoff.
  • Exchange Federation: Exchange 2013 lets users work with external partners in a convenient, secure environment, with cross-premises scenarios that support federated message delivery, calendar sharing, and more.

Email Management Tools in Exchange

Exchange 2013 provides new tools and management approaches giving users more control and making your help desk more efficient:

  • Delegate permissions to users based on job function
  • Exchange management interface, enabling tasks like multi-mailbox searches to be performed by users, thus reducing the number of IT help desk inquiries
  • Users can manage distribution lists, track messages, and edit personal information, thus lowering a high percentage of help desk calls for many organizations
  • The Exchange environment can be managed remotely with the Web-based Exchange Control Panel (ECP), or the improved PowerShell 2.0 (also known as Remote PowerShell)

Simplified Task Delegation

  • Role-based access control: Administrators can delegate tasks to users in a controlled manner. Permissions are based on the Exchange tasks a user needs to perform, giving the user access to select features as appropriate.
  • Moderated distribution groups: A moderator can be appointed to regulate the flow of messages sent to a distribution group, so that messages can be reviewed and approved prior to delivery. This helps prevent inappropriate or frivolous email “blasts” from being delivered to large audiences.

Convenient Self-Service

  • Exchange control panel: New self-service capabilities and delegated administration tasks available via a Web-based management portal enable users to perform common tasks without needing to call the help desk. This lowers support costs, enables increased productivity, and lets your IT staff stay focused on more important tasks.
  • Distribution group management: Users can create and delete distribution groups, as well as manage memberships and ownership—all from an easy-to-use, Web-based interface.
  • Message tracking: Users can track delivery receipt information for all messages, thus dramatically reducing the frequency of one of the most common help desk calls.

Deployment Flexibility in Microsoft Exchange

Exchange 2013 reduces costs and simplifies the deployment experience:

  • Lower storage costs with additional storage architecture choices in on-site deployments
  • Hardware virtualization consolidates under-utilized physical servers in on-site deployments
  • Deployment is simplified with custom instructions for installing or upgrading to Exchange 2013
  • Migrations can be completed during normal business hours without the need to take users offline

Downtime Minimized

  • Online move mailbox: Move mailboxes between databases without the need to take users offline. Users can connect to their mailboxes and send and receive mail while the move is taking place, thus reducing downtime while administrators perform system maintenance during business hours, instead of nights and weekends.
  • Outlook Autodiscover: Exchange 2013 supports automatic configuration of Outlook mail profiles. Users do not need to know the name of their mail server to set up an email profile; when connected to the corporate network, users don’t have to enter any information, as their domain credentials are used in order to automatically create a complete mail profile. Users connecting remotely using Outlook Anywhere (formerly known as “RPC over HTTP”) only need to provide their user name, email address and password.

Proactive Troubleshooting

  • Exchange Best Practices Analyzer: The Exchange Best Practices Analyzer examines an Exchange organization for potential problems or discrepancies that could trigger service outages or reliability problems. Performing more than 2,000 checks and updating via XML, the Analyzer supplies warnings and error messages to the administrator along with information on how to address any potential problems.
  • Exchange Remote Connectivity Analyzer (ExRCA): ExRCA is a web-based diagnostic tool which identifies the point of failure for Internet-based Exchange Server client connectivity scenarios, by simulating the activities a client must be able to perform and then determining the point of failure. In many cases, ExRCA can point out known configuration issues and provide suggested steps for resolution. Connectivity testing across the Internet (from outside your organization) is performed by a website hosted in a Microsoft data center.
  • Exchange Deployment Assistant: The Exchange Deployment Assistant is a Web-based resource that generates custom instructions for installing or upgrading to Exchange 2013. This is useful for organizations deploying a new installation of Exchange 2013 and those upgrading from Exchange 2003 or Exchange 2007.

Management Efficiency

  • Server roles: Exchange 2013 uses the role-based architecture introduced with Exchange 2007. Server roles organize Exchange 2013 services and features into preset server configurations.
  • Exchange federation: Using the Microsoft Federation Gateway, Exchange 2013 lets organizations work with external partners in a secure environment, with flexible cross-premises scenarios that support federated message delivery, calendar sharing, and more.
  • More flexible deployment topology: For small or medium-sized businesses with a limited number of mailboxes, an administrator can install all the required roles on one physical server. For a large enterprise with tens of thousands of mailboxes, the administrator can deploy each role on a separate server or multiple servers per role, in order to foster improved performance and fault tolerance.
  • Better hardware utilization & scalability: Each server role installs only the binaries and services needed for performing a particular feature set. Configuring a server with just one or two roles reduces memory, computer processing unit (CPU) and disk space requirements for the server, while also reducing the server’s attack surface.
  • Easier maintenance: Upgrades, patches, hot fixes and other server changes which could otherwise cause server outage can be isolated to one server role, thus reducing maintenance downtime and lessening user impact.
  • Easier installation: Preset server configurations simplify installation by enabling the mail server to perform role-specific configuration tasks.

Flexible & Scalable

  • 64-bit architecture: 32-bit email servers are limited to 4 gigabytes (GB) of memory per instance of an application, which restricts the ability to meet growing demands in an affordable manner. Exchange 2013 is built on 64-bit architecture, expanding addressable memory to 16 exabytes (EB) (16 billion GB), thus significantly improving performance and increasing capacity. The larger memory cache available on 64-bit systems dramatically reduces disk drive IO requirements. By reducing IO, Exchange 2013 makes better use of existing storage systems and provides the option of using low-cost storage systems (e.g. Direct Attached Storage (DAS) and desktop-class storage) even in demanding enterprise environments.
  • IO reductions: Exchange 2013 delivers up to a 70 percent reduction in disk IO compared to Exchange 2007 and a 90 percent reduction in disk IO as compared to Exchange 2003. Thus, more disks meet the minimum performance required to run Exchange, which in turn lowers storage costs. Also, IO patterns are optimized so that disk writes are less “bursty” and more suitable for SATA disks.
  • SATA & JBOD optimization: Exchange 2013 provides additional options to the Exchange storage choice menu, including the (SATA) hard-disk drives and configurations which can eliminate the need for RAID configurations. Exchange 2013 offers users larger mailboxes at a lower cost, without any system availability tradeoff.
  • Exchange Federation: Exchange 2013 lets users work with external partners in a convenient, secure environment, with cross-premises scenarios that support federated message delivery, calendar sharing, and more.